Source: https://respawn.sh/trust/billing Trust center (https://respawn.sh/trust) # Subscription and Billing Terms EffectiveNov 7, 2026 Last updatedNov 7, 2026 Version4.0.0 EntityRenvo Productions Inc. d/b/a respawn.sh These Subscription and Billing Terms explain how paid plans, renewals, AI usage limits, limit resets, discount codes, AI Credits, payments, cancellation, failed payments, and payment disputes work on respawn.sh. They are published by Renvo Productions Inc. d/b/a respawn.sh ("Company," "we," "us," "our") and form part of the Terms of Service at https://respawn.sh/trust/tos. Capitalized terms not defined here have the meanings in the Terms of Service. These Terms apply to paid Subscription Plans bought on respawn.sh. The free plan is covered by the Free Plan Terms at https://respawn.sh/trust/free-plan. Hosting providers are covered by the Hosting Provider Terms at https://respawn.sh/trust/provider-terms. Panel Users who use respawn.sh only inside their host's panel never pay us (Terms of Service, Section 4A.4). Refunds are covered by the Refund and Cancellation Policy at https://respawn.sh/trust/refunds. ## 1. Paid and Free at a Glance Free plan Paid plans Price No charge, no card needed The price shown at checkout, billed monthly or yearly Renews automatically Not applicable Yes, until you cancel Servers, storage, snapshots, members The free plan's limits (Free Plan Terms) Your plan's limits, shown on the pricing page AI usage limits (5-hour and 7-day windows) 250,000 and 1,000,000 Claude Haiku 5.5 token equivalents Larger, by plan (Section 6) Limit resets you can buy Where offered for the free plan Where offered for your plan Service Level Agreement Does not apply Applies as the SLA describes Support Best effort Replies within 72 hours at most, with a target of 48 hours (SLA) ## 2. Who Pays Billing identity and payment methods belong to a person, not to an Organization. Each Organization's plan is bought and paid for by its owner (the "Payer"), and a Payer who owns several Organizations uses one billing identity and one payment method for all of them. Only the Payer can change an Organization's plan, change the payment method, buy limit resets or AI Credits, or cancel. Monthly limits are shared across the Organizations whose plan you pay for (Section 6). ## 3. Plans and Prices Plan names, features, limits, and prices are shown on our pricing page at https://respawn.sh/pricing and at checkout. The price, billing period, and taxes shown at checkout before you confirm are the ones that apply to your purchase. We may offer monthly and yearly billing; a yearly plan is paid once a year in advance. ## 4. Automatic Renewal Your paid plan renews automatically at the end of each billing period, monthly or yearly as you chose, and we will charge your payment method the then-current price for your plan, plus any taxes, until you cancel. Before you buy, checkout shows the price, the billing period, that the plan renews automatically, and how to cancel, and asks you to agree. - Renewal reminders. For yearly plans, we email the Payer at least 15 and no more than 45 days before each renewal, with the price and how to cancel. We also send a reminder at least once a year for any plan that renews automatically. - Price changes. If the price of your plan goes up, we will email the Payer at least 7 days before the new price applies to your next renewal (and never more than 30 days before where the law where you live sets a maximum). You can cancel before then. If you do not cancel, the new price applies from that renewal. The end of a discount is not a price change: checkout shows the regular price that applies afterwards. - Confirmation. After you buy, we email a confirmation that repeats these renewal terms and how to cancel. ## 5. Payments Merchant of record. For payments made through our hosted checkout, Dodo Payments is the merchant of record: it sells the plan to you, charges your payment method, calculates and collects sales tax or VAT where required, and issues your receipt. Its terms apply to that transaction. If you pay with PayPal, we charge your PayPal account directly as the merchant, and PayPal's terms apply to your use of PayPal. Authorization. By giving a payment method, you confirm that you are allowed to use it and authorize the charges described in these Terms: the first payment, each renewal, limit resets and AI Credits you buy, and any amount still owed. Card data. We never see or store full card numbers. We keep only what the payment processor returns to us, such as the card brand, the last four digits, and the expiry month and year. Currency and taxes. Prices are in the currency shown at checkout. Taxes are added where the law requires. Where Dodo Payments is the merchant of record, it is responsible for collecting and paying those taxes. Where we are the seller (for example, for PayPal payments), we collect any VAT or sales tax the law requires us to collect, and prices shown to consumers include it where the law requires. Otherwise you are responsible for taxes on your purchase, other than taxes on our income. Discount codes. We sometimes offer a discount code, such as LAUNCH15. Codes are offered at our discretion. A code gives the discount shown with it, on the plans it names, and only when it is entered at checkout before the code's stated end time. Unless we state otherwise in writing, a code applies to the first billing period only, and renewals are charged at the regular price. A code has no cash value, cannot be exchanged or transferred, and cannot be combined with another code or with Referral Credit unless we say so. We may change, refuse, or withdraw a code at any time before a purchase is completed, but not for a billing period already paid with it. ## 6. Usage Limits Each plan includes usage allowances that are shown in the dashboard with your current usage. - Shared across your Organizations. AI usage limits count the usage of every Organization you own, as one allowance. - AI usage limits. AI use is measured in Claude Haiku 5.5 token equivalents over two rolling windows: a 5-hour window and a 7-day window. A token processed by a more capable model counts as more than one: a Claude Sonnet 5.5 token counts as 20, and other models count at the rates shown in the dashboard. When either window is used up, AI Features pause until enough earlier use falls outside that window, or until you buy a reset (Section 7). The limits for each plan are: Plan 5-hour window 7-day window Free 250,000 1,000,000 Starter 1,250,000 5,000,000 Growth 3,000,000 10,000,000 Scale 6,000,000 20,000,000 Business 11,000,000 40,000,000 Enterprise As agreed in writing, otherwise the Business limits As agreed in writing, otherwise the Business limits - Check on a copy. The number of checks on a copy per UTC day, and the largest server size that can be checked, depend on your plan. - Other limits. Plans also limit servers, storage, snapshots per server, snapshot frequency, restores, Scrye events, alert rules, SMS alerts, webhooks, API keys, and members. Monthly limits are counted per calendar month in UTC. - At a limit. When you reach a limit, the related action may be refused, a feature may pause, or new data of that kind (for example, Scrye events or SMS alerts) may not be recorded or sent until the limit resets or you change plans. We may change allowances as described in Section 12. ## 7. Limit Resets Where your plan offers it, you can buy a limit reset that refills a usage window to full: the 5-hour AI window, the 7-day AI window (which also refills the 5-hour window), or the day's checks on a copy. A reset is a one-time purchase, not a subscription. It is charged when you buy it and is applied when the payment succeeds, for the Payer who bought it. A reset applies once, to the window it was bought for, and does not carry over. The price is shown before you buy. A reset is not refundable once it has been applied, except where the law requires otherwise. If the payment for a reset is refunded, the reset is withdrawn, and it cannot be used while a dispute about its payment is open. ## 8. AI Credits AI Credits are units that some AI Features may use in addition to, or instead of, AI usage limits, where the dashboard shows them, for example on a Provider account. A plan's AI allowance is its AI usage limits (Section 6), not AI Credits. - Plans. No plan includes AI Credits. - Credit packs. We may sell packs of credits. Purchased credits go to the pool of the person who bought them, are used after any monthly credits, and do not expire while the account stays open. Credit packs are not on sale today. Purchased AI Credits are not refundable, except where the law requires otherwise and except that we refund unused purchased credits if you close your account or we close it without cause. Unused credits end when we close an account for a breach. - Limits. The Payer can set limits on how many credits an Organization, server, member, or Autopilot may use. - No cash value. AI Credits have no cash value and cannot be sold, transferred, or exchanged for money. If a credit pack payment is refunded, its unused credits are removed, and they cannot be used while a dispute about the payment is open. ## 9. Changing Plans - Upgrades, and any change whose price is more than the unused part of your current period (for example, monthly to yearly), take effect at once. We credit the unused part of your current paid period against the price of the new plan, charge the difference, and start a new billing period. - Downgrades to a lower paid plan on the same billing period, and other changes that the unused credit already covers, take effect at the end of the current billing period. You may need to reduce servers or stored data to fit the lower plan first. - Small differences. If the difference is below the smallest amount we can charge, the plan changes at once without a charge. - The dashboard shows the amount and when the change takes effect before you confirm. ## 10. Cancellation You can cancel your paid plan at any time in the dashboard, in the billing settings, with no need to contact us, even if your account is over the free plan's limits. Cancellation takes effect at the end of the billing period you have paid for: paid features continue until then, and your Organizations then move to the free plan and its limits. We email the Payer a confirmation of the cancellation. If you remove or cancel a payment method at Dodo Payments or PayPal instead of cancelling in the dashboard, your plans move to another payment method you have saved and continue. If you have none and your plan is paid up, it ends at the end of the paid period and your Organizations then move to the free plan, with the locks described below. If a payment is overdue when that happens, Section 11 applies. To end a plan, cancel it in the dashboard. If a payment is overdue when you cancel, it is still treated as a cancellation: it takes effect at once, the overdue renewal is not charged, and your Organizations move to the free plan with the locks described below (Terms of Service, Section 13.2). When your Organizations move to the free plan after a cancellation, the oldest items that fit the free plan's limits stay open. Organizations, servers, members, and backups beyond the free plan's limits are then locked: they stay in your account, but they cannot be used, opened, restored, or downloaded until you upgrade to a plan that covers them, and there is no other way around the lock. You can still delete locked items. Locked backups are kept for 90 days after the paid plan ends, and after that the free plan's normal retention applies to them. Download anything you want to keep before your paid period ends. Refunds are covered by the Refund and Cancellation Policy. ## 11. Failed Payments If a renewal payment fails, we tell the Payer, your plan stays active, and we try the charge again over up to 14 days. If it is still unpaid after that, your plan ends and your Organizations move to the free plan with the same locks as after a cancellation (Section 10): items beyond the free plan's limits are locked for 90 days, and the free plan's normal retention then applies to locked backups. If you pay what is owed during those 90 days, we restore your plan and unlock everything. We do not delete anything because a payment failed, other than under the free plan's normal retention after the 90 days (Terms of Service, Section 13.2). ## 12. Changes to Plans, Allowances, and Prices We may change plans, features, limits, allowances, and prices. If a change reduces what your paid plan includes, or raises its price, it applies to you from your next renewal after we have emailed the Payer at least 7 days in advance (Section 4). You can cancel before the change applies to you. If we remove a feature included in your paid plan before your next renewal, we give at least 7 days' notice, and if you cancel because of it we refund the prepaid fees for the unused part of your billing period, pro rata. If we discontinue the Service, we give at least 7 days' notice and refund those fees in every case (Terms of Service, Section 4). ## 13. Payment Disputes If you think a charge is wrong, contact support@respawn.sh first. We correct billing errors such as duplicate charges, and the Refund and Cancellation Policy explains how. You keep your right to dispute a charge with your bank or card issuer. While a chargeback or payment dispute is open, we pause the paid features of the affected plan and lock its data, but you can still download your data for at least 30 days after the dispute is opened, and we do not delete it because of the dispute. A disputed limit reset or credit pack cannot be used while the dispute is open (Sections 7 and 8). When the dispute ends, the plan and its data are unlocked if the dispute is withdrawn or decided in our favour, and the plan is treated as ending after a refund if it is decided in your favour (Refund and Cancellation Policy, Section 6). We close the account and block its email address from signing up again only if we find that the dispute was fraudulent (Terms of Service, Section 5.7). You can appeal that finding (Terms of Service, Section 20), and a dispute does not end an appeal. ## 14. Referral Credit Referral Credit earned under the Referral Program Terms at https://respawn.sh/trust/referrals is recorded on your account and paid out as those terms describe. ## 15. Changes to These Terms We may update these Terms as provided in Section 23.1 of the Terms of Service.