Source: https://respawn.sh/trust/provider-terms Trust center (https://respawn.sh/trust) # Hosting Provider Terms EffectiveNov 7, 2026 Last updatedNov 7, 2026 Version2.0.0 EntityRenvo Productions Inc. d/b/a respawn.sh These Hosting Provider Terms ("Provider Terms") apply to any business that uses the respawn.sh Provider Platform to offer respawn.sh features to the customers of its game server hosting service. They are an agreement between Renvo Productions Inc., a Virginia corporation operating under the registered fictitious name respawn.sh ("Company," "we," "us," "our"), and the business that registers a Provider account ("Provider," "you," "your"). They supplement the Terms of Service at https://respawn.sh/trust/tos, which also apply to your Provider account. Where these Provider Terms and the Terms of Service conflict about a Provider account or the Provider Platform, these Provider Terms govern. Capitalized terms not defined here have the meanings in the Terms of Service. By registering a Provider account, paying the onboarding fee, connecting a Panel, or using the Provider Platform, you accept these Provider Terms. The person who accepts them confirms that they are authorized to bind the Provider. ## 1. Eligibility The Provider Platform is for businesses only. You confirm that you run a game server hosting business, that you act for business purposes and not as a consumer, and that you will use the Provider Platform only for your hosting customers. ## 2. What the Provider Platform Is The Provider Platform lets you: - connect your game panels (such as Pterodactyl, Pelican, and Calagopus) through our Panel connector software (the "Provider Software"); - show the Embedded Service, which includes backups and restores (Ashryn), monitoring (Scrye), the AI Assistant, and related features, inside your Panel to your customers ("Panel Users"); - connect a supported billing system (such as WHMCS or Paymenter) so that your plans and service status reach us; - import the existing Panel backups of connected servers as snapshots; and - manage your account, settings, limits, API keys, branding, and billing in the Provider Console at https://provider.respawn.sh. ## 3. Integration Responsibilities You are responsible for: - installing, configuring, and keeping the Provider Software up to date on Panels you control, and running supported versions of your Panel and billing system; - registering only Panel web addresses that you control, and keeping that list accurate (the Embedded Service is shown only inside registered addresses); - keeping your Provider API keys, connector keys, Panel credentials, and billing system integrations secret and secure, rotating them if you suspect they are exposed, and telling us promptly at legal@renvoproductions.org or as the Security page describes if they are compromised; - the Panel permissions you grant to each Panel User, and the settings you choose, including which features are on, AI Assistant settings, the conversation retention period, and spending limits; and - testing the integration before you offer it to customers. The Provider Software is licensed to you under Section 11.2 of the Terms of Service, only for use with your own Panels. Releases are signed, and the Provider Software checks the signature before it installs an update. Automatic updates may be on by default; you can turn them off where the Provider Console allows, but you are then responsible for installing security updates promptly. ## 4. Your Customers Your relationship. Panel Users are your customers, not ours. You decide what you offer them and at what price, you support them first, and your terms with them govern your hosting services. Panel Users do not pay us and never see our prices: the Embedded Service shows them usage only. Your terms with Panel Users. Your terms or privacy notice with Panel Users must: - tell them that you use respawn.sh to provide backups, monitoring, and the AI Assistant, and link to our Privacy Policy; - obtain any consent the law requires for the processing we do for you, including for the AI Assistant; and - not make promises about the Embedded Service on our behalf that go beyond the Terms of Service. Panel Users also accept our Terms of Service and Acceptable Use Policy on the Embedded Service entry screen. Age. You must not make the Embedded Service, including the AI Assistant, available to anyone under 13. For Panel Users aged 13 to 17, you are responsible for obtaining any parental or guardian consent the law requires. Support. You give first-line support to Panel Users. We support you, as described in the Provider Console. Panel User requests. If a Panel User asks us about their data, we will refer them to you where we can, and help you respond as the Data Processing Addendum describes. ## 5. Permitted Access and Authorization Our access to your Panels. You authorize us to access your Panels and the servers connected to them through the Provider Software and the credentials you give us, only to provide the Provider Platform: for example, to read server status, files, and logs, to take and restore backups, to run Panel actions that you or your Panel Users ask for or approve, and to import Panel backups. We do not use that access for anything else. Actions by Panel Users. Actions that Panel Users take or approve through the Embedded Service, including AI Assistant actions they approve, are taken on your Panel under the Panel permissions you granted. The AI Usage Policy at https://respawn.sh/trust/ai explains which actions always need a person's approval. You are responsible, as between you and us, for the permissions you grant and the settings you choose. Your team. You can add members to your Provider account and give them roles. You are responsible for their actions and for removing access when they leave. ## 6. Fees and Billing Onboarding fee. When you activate your Provider account, you pay a one-time onboarding fee of US$75, which is not refundable once your account is activated. Usage fees. After that, you pay for what you use, at the meter prices shown in the Provider Console when the usage happens. Meters include storage, servers under backup, servers with monitoring, AI usage, checks on a copy, instant restores, guarded changes, SMS messages, custom hostnames, and download traffic. Usage is billed in arrears every 14 days. White Label (optional). You may add White Label in the Provider Console. It adds your logo and name in place of respawn.sh branding in the Embedded Service, emails to Panel Users, status pages, and the Discord bot, and custom domains. It is priced by the number of active servers you have, per 14-day billing period: Active servers Price per 14 days (US$) Up to 25 58.99 26 to 100 95.50 101 to 250 135.99 251 to 500 201.50 501 to 1,000 350.99 More than 1,000 Custom, by agreement White Label is charged per day that it is on, at one fourteenth of the price for the band you are in that day, so it is prorated when you turn it on or off and follows your server count. Payment. Payments are processed by Dodo Payments as merchant of record, which collects applicable taxes and issues invoices. You authorize recurring charges to your payment method for each billing period. Fees are exclusive of taxes unless the invoice says otherwise. Spending limits. You can set budgets and limits in the Provider Console. When a limit is reached, the related features may pause for your Panel Users until the limit is raised or the next period starts. Price changes. We may change meter prices, the onboarding fee for new Providers, or White Label prices with at least 7 days' notice by email to your account owner. New prices apply to usage after the change. Late payment. If a payment fails, we may retry it and may pause the Embedded Service for your Panel Users after notice until it is paid. Section 10 covers suspension. Disputes about invoices. Tell us about any disputed charge within 30 days of the invoice. We will work with you in good faith, and you must pay the undisputed part on time. ## 7. Data Handling Roles. For personal data about your Panel Users and their servers that we process to provide the Provider Platform, you are the controller and we are your processor. For data about you and your team as our customer (account, billing, and security data), we are the controller. Data Processing Addendum. The Data Processing Addendum at https://respawn.sh/trust/dpa applies to that processing and forms part of these Provider Terms. Our Sub-processors are listed at https://respawn.sh/trust/subprocessors. What we receive. Through the Provider Software and integrations, we receive server and Panel data needed for the features you turn on, and from billing integrations only service identifiers, status, product or tier, Panel server identifiers, and the billing system's address and version. We do not need, and you should not send us, your customers' names, email addresses, or payment details, except where a feature you turn on needs them (for example, host-branded emails to Panel Users). AI Assistant data. If you turn on the AI Assistant, conversations are kept for the period you choose, from 1 to 90 days (90 days by default), and are then deleted. Unless you turn memory off, the AI Assistant also keeps notes about your servers and each Panel User's personal notes in our memory service, for the periods stated in the Privacy Policy (Section 13). The AI Usage Policy describes the AI models we use and our safeguards. Security. We protect data as described on the Security page at https://respawn.sh/trust/security and in the Data Processing Addendum. We tell you about a personal data breach affecting your data as the Data Processing Addendum requires. Your data on closure. If your Provider account closes, you can download a data export from the Provider Console during a 90-day period, unless you choose to delete your data sooner in the Provider Console. At the end of that period we delete your Provider data, except what we must keep by law or as billing records. ## 8. Restrictions You must not: - offer the Embedded Service outside your own Panels, or resell, sublicense, or white-label it except through White Label; - remove or hide our branding, legal notices, or the Embedded Service entry screen, except as White Label allows; - copy, modify, decompile, or reverse engineer the Provider Software or the Service, except where the law allows despite this restriction; - get around limits, meters, approvals, or safeguards, or let Panel Users do so; - use the Provider Platform for anything the Acceptable Use Policy prohibits, or let your hosting service be used for it once you know about it; - send us customer data that the Provider Platform does not need, including special categories of personal data or payment card data; - use the Provider Platform to build or benchmark a competing product, or publish benchmarks without our written permission; or - present yourself as our agent or partner except as we agree in writing. ## 9. Our Commitments We will provide the Provider Platform with reasonable skill and care, keep the Provider Software's release signing in place, give you reasonable notice of changes that need action on your side, and support you through the Provider Console and email. The Service Level Agreement does not apply to the Provider Platform or to Panel Users unless we agree otherwise in writing. ## 10. Suspension and Termination By you. You can close your Provider account at any time in the Provider Console. Usage up to closure is billed in a final invoice. By us. We may suspend the Provider Platform or features of it, for you or for particular Panel Users, if you do not pay, if you or your Panel Users break these Provider Terms or the Acceptable Use Policy, if your use creates a security risk, or if the law requires it. We suspend immediately and without prior notice only for a serious breach, a security risk, or a legal requirement; for other breaches, including non-payment, we give notice and a reasonable chance to fix the problem first. While a suspension is under review we preserve your data, and Sections 13.4 and 20 of the Terms of Service apply before any deletion. We may terminate these Provider Terms for material breach not cured within 15 days after notice, or with 60 days' notice for any reason. Effect. On termination, Section 7 applies to your data, fees owed remain due, and Sections 6 (for amounts owed), 7, 11, 12, and 13 survive. ## 11. Liability Disclaimer. Section 16.3 of the Terms of Service applies. Data Incidents. Sections 12.4, 17.2A, and 17.3 of the Terms of Service apply to the Provider Platform, including to the data of your Panel Users that we process for you. Our liability for a Data Incident is governed by the Data Protection Cap in Section 17.2A of the Terms of Service, not by the cap below. Cap. To the maximum extent permitted by law, and except for Data Incidents, our total liability arising out of or relating to the Provider Platform and these Provider Terms, in any 12-month period, is limited to the fees you paid us for the Provider Platform in the 12 months before the event giving rise to the liability. Excluded damages. Neither party is liable for lost profits, lost revenue, loss of business or goodwill, or indirect, incidental, special, or consequential damages. Exceptions. The cap and exclusions do not apply to your payment obligations, to either party's indemnity obligations, or to liability that cannot be limited by law. ## 12. Indemnity You will defend and indemnify us against third-party claims, including claims by your Panel Users, arising from your hosting services, your terms with Panel Users, the Panel permissions and settings you chose, your failure to give a required notice or obtain a required consent, or your breach of these Provider Terms, except to the extent a claim is caused by our breach of these Provider Terms or the Terms of Service, our negligence, or a Data Incident. We will defend and indemnify you against third-party claims that the Provider Software, used as permitted, infringes their intellectual property rights. ## 13. General Sections 19 (Governing Law and Dispute Resolution), 21, and 23 of the Terms of Service apply to these Provider Terms, except that any arbitration is under the AAA Commercial Arbitration Rules. We may update these Provider Terms as Section 23.1 of the Terms of Service describes: for each change, we either tell your account owner between 14 and 30 days before it takes effect, by email and on our website, with continued use after that date counting as acceptance, or ask your account owner to accept the change in the Provider Console. Price changes follow Section 6. If you do not accept a change, you may close your Provider account, and we refund any fees you prepaid for the period after the change. Notices to us go to legal@renvoproductions.org.