Source: https://respawn.sh/trust/refunds Trust center (https://respawn.sh/trust) # Refund and Cancellation Policy EffectiveNov 7, 2026 Last updatedNov 7, 2026 Version3.0.0 EntityRenvo Productions Inc. d/b/a respawn.sh This Refund and Cancellation Policy explains when respawn.sh gives refunds and how to cancel. It is published by Renvo Productions Inc. d/b/a respawn.sh ("Company," "we," "us," "our") and forms part of the Terms of Service at https://respawn.sh/trust/tos and the Subscription and Billing Terms at https://respawn.sh/trust/billing. ## 1. How to Cancel You can cancel a paid plan at any time in the dashboard, in the billing settings. You do not need to contact us. You can cancel even if your account is over the free plan's limits; items beyond those limits are then locked until you upgrade (Subscription and Billing Terms, Section 10). If you cancel in the dashboard while your plan is paid up, your paid features continue until the end of the billing period you have paid for (Subscription and Billing Terms, Section 10), and your Organizations then move to the free plan. We email a confirmation when you cancel. Limit resets and AI Credit packs are one-time purchases and have nothing to cancel. ## 2. Our General Rule Payments are not refundable once a billing period has started or a limit reset or credit pack has been applied, except as this Policy says. In particular, we do not refund the rest of a billing period when you cancel, when you stop using the Service or a feature, or when we suspend or close an account for breaking the Terms of Service or the Acceptable Use Policy, except in the cases listed in Section 3. ## 3. When We Do Refund or Credit - Billing errors. If we charged you twice, charged you after you cancelled, or charged the wrong amount, we refund the incorrect charge once we have checked it. Please tell us within 30 days of the charge; we will still correct older errors that we caused. - Upgrades. When you upgrade, the unused part of your current paid period is credited against the new plan (Subscription and Billing Terms, Section 9). This credit is not paid out. - Service Level Agreement. Paid plans covered by the Service Level Agreement at https://respawn.sh/trust/sla may receive the service credits and refunds it describes, including a refund of unused credits if you leave and a refund of prepaid fees if you do not accept a change to it. - Our warranty. If the Service does not perform materially as described and we cannot fix it within a reasonable time, you may cancel and receive a refund of the fees you prepaid for the affected period (Terms of Service, Section 16.3). - Ending the Service without cause. If we end the Service for you without cause, or discontinue the Service, we refund the prepaid fees for the unused part of your billing period (Terms of Service, Sections 4 and 6.7). - Withdrawn paid features. If we remove a feature included in your paid plan and you cancel because of it, we refund the prepaid fees for the unused part of your billing period, pro rata (Terms of Service, Section 4; Subscription and Billing Terms, Section 12). - Declined changes to the terms. If you do not accept a change to the Terms of Service or an Incorporated Document and you cancel, we refund the prepaid fees for the unused part of your billing period (Terms of Service, Section 23.1). - Identity checks. If we close your account because an identity verification could not be completed, we refund the prepaid fees for the unused part of your billing period, unless the verification showed fraud (Terms of Service, Section 6.4). - Unused AI Credits. If you close your account, or we close it without cause, we refund unused purchased AI Credits (Subscription and Billing Terms, Section 8). - Failed purchases. If a limit reset or credit pack was charged but never delivered, we deliver it or refund it. - Where the law requires. We give any refund that applicable law requires (Section 4). ## 4. Your Statutory Rights EU, EEA, and UK consumers. If you are a consumer in the EU, the EEA, or the UK, you can withdraw from a purchase within 14 days without giving a reason. If you asked for the service to start during the withdrawal period and it has been fully provided, you can no longer withdraw. If you asked for it to start and you withdraw before it has been fully provided, we refund what you paid minus a proportionate amount for the service up to your withdrawal. If you did not ask for it to start during the withdrawal period, we refund you in full. To withdraw, use the withdrawal option in the dashboard's billing settings where it is shown, email legal@renvoproductions.org, or use any other clear statement. For purchases through our hosted checkout, Dodo Payments is the seller, and its withdrawal terms also apply. Other places. Nothing in this Policy limits a right that the law where you live gives you and that cannot be taken away by contract. ## 5. How to Ask for a Refund Email support@respawn.sh from the email address on your account with the date and amount of the charge and the reason. On paid plans we reply within 72 hours at most, and we aim to reply within 48 hours (Service Level Agreement, Section 4). On the free plan we reply as soon as we can. Approved refunds go back to the original payment method, through Dodo Payments or PayPal, and usually arrive within 5 to 10 business days, depending on your bank. ## 6. Effects of a Refund A plan that ends because we refunded it or because you withdrew is treated like a cancellation made in the dashboard: the free plan's limits apply under Section 13.1 of the Terms of Service, and items beyond them are locked as described in Section 5.5 of the Terms of Service. When we refund a payment, we may end what it paid for: a refunded plan period may end and your Organizations move to the free plan, a refunded limit reset is withdrawn, and unused credits from a refunded credit pack are removed. Referral credit earned on a refunded payment is reversed (Referral Program Terms). ## 7. Chargebacks Please contact us before you dispute a charge with your bank, so that we can fix it quickly. You keep your right to dispute a charge with your bank or card issuer. While a dispute is open, we pause the paid features of the affected plan and lock its data, and you can still download your data for at least 30 days after the dispute is opened, as Section 13 of the Subscription and Billing Terms explains. We close an account only for a dispute we find to be fraudulent. ## 8. Changes We may update this Policy as provided in Section 23.1 of the Terms of Service. A change does not affect a refund you have already asked for.